Troubleshooting and problem solving
Solve common issues and find answers to problems related to using Lyyli.ai.
Quick diagnosis
Before starting detailed troubleshooting, check these common issues:
Basic checks
- Is your internet connection working?
- Is your browser updated?
- Are your login credentials correct?
- Is the service status normal?
Common issues
1. Login problems
Issue
Cannot log in or login window doesn't appear
Solution
- Clear browser cache and cookies
- Try incognito/private mode
- Check URL (https://app.lyyli.ai)
- Use password reset if needed
2. Assistant not responding
Issue
AI assistant doesn't respond or responses are inaccurate
Solution
- Check assistant's knowledge base and training
- Ensure assistant is active
- Check brand settings and personality
- Retrain assistant if needed
3. Integration problems
Issue
Chat widget doesn't appear on website or integrations don't work
Solution
- Check JavaScript code installation
- Verify API key correctness
- Check website SSL certificate
- Test integration with different browsers
4. Performance issues
Issue
Assistant responds slowly or system is sluggish
Solution
- Check internet connection speed
- Update browser to latest version
- Close unnecessary tabs and applications
- Check service status and load
Advanced troubleshooting methods
Browser developer tools
Use F12 key to open developer tools and check for errors
Network connection testing
Test network connection and DNS settings
Log file checking
Check system and application log files
Screenshot: Advanced troubleshooting tools
Browser-specific issues
Chrome/Edge
- • Update browser
- • Remove extensions
- • Clear cache
Firefox
- • Update browser
- • Remove add-ons
- • Use safe mode
Safari
- • Update macOS
- • Clear cache
- • Remove cookies
Mobile
- • Update app
- • Restart device
- • Check connection
Preventing issues
Follow these tips to avoid common issues:
Regular maintenance
Update browsers and systems regularly
Backups
Back up important settings and configurations
Documentation
Document changes and configurations
Testing
Test changes in test environment before deploying to production
When to contact support?
Contact support in the following situations:
Critical issues
- • Service unavailable
- • Data loss
- • Security issues
Persistent issues
- • Issue persists over 24h
- • Troubleshooting doesn't help
- • Multiple users affected